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Junior Technical Account Manager

Visiture is a rapidly growing eCommerce agency headquartered in Charleston, SC with a thriving office in Midtown Atlanta as well. We are looking for an extraordinarily talented individual to join our team. We are seeking someone who craves a challenge and is passionate about increasing conversion rates and increasing revenue. Visiture markets its services to a broad range of online merchants looking to increase their online sales and profitability including Spanx, Just for Men, Title Nine, Mitchell Gold Bob Williams, and more.

 

Position Summary:

The Junior Technical Account Manager is responsible for ensuring that our clients get exceptional service delivered to them on time and without complications. The ideal candidate is someone who thrives on being an excellent communicator and surpassing expectations. This role interacts with several different departments and requires a great deal of time management and task organization.

 

Principal Responsibilities:

Relationships

Highly-skilled communicator and a strong conversationalist who is deliberate in building client relationships.

  • Develops strong client relationships by engaging in client conversations. Remembers the small details!
  • Communicates effectively and remains client-advocate as much as possible
  • Remains pleasant and level-headed during tough conversations
  • Works to maintain high client-retention
Communication
  • Strong presentational skills, speaks with authority and aligns stakeholders on vision
  • Consolidates complex concepts into digestible, tactical tasks
  • Communicates effectively and remains client-advocate as much as possible
  • Owns schedule and agenda for all client meetings and communication.
  • Writes detailed documentation with actionable next steps after every conversation.
  • Performs thorough discovery on new features and brings in necessary parties to discuss complex requirements
  • Manages client’s monthly retainer/budget
Strategy

Strategic thinker who is able to develop, recommend, and execute on-site opportunities that maximize budget spend. He/she is curious, motivated, and willing to learn new skills.

  • Builds a backlog of site opportunities based on industry trends and best practices, taking budgetary constraints into account and organizing tasks into actionable sprints
  • Presents backlog of site opportunities on a quarterly basis to all account stakeholders
  • Collaborates with client-side external teams (eg. marketing teams) for seasonal updates, events, promotions, etc.
  • Works closely with the Director of Client Services and clients to identify new site opportunities
  • Assists with SOW creation for smaller projects outside the scope of client’s retainers
  • Completes detailed reporting of success stories for stakeholders
Research
  • Stays up to date on eCommerce and platform trends and is able to make sound recommendations to clients as needed
  • Gathers data for case studies and works with Client Services to write case studies
Daily Activities
  • Creates all task in JIRA providing as many details as possible
  • Send client weekly report on tasks and hours
  • Participates in daily stand up meetings with Business Analyst and effectively communicates priorities
  • Roadmaps internal and client-facing timeline for tasks
  • Able and willing to assist with quality assurance if necessary
  • Signs off on any live deployments
  • Assists with training Junior Account Managers

 

Qualifications:

  • 1 or more years of experience in account or project management
  • 1 or more years of experience in a client-facing role
  • Previous experience with agile methodologies
  • Strong communication and interpersonal skills
  • Strong organizational skills
  • Negotiation skills a plus
  • Ideal candidates have recent experience as a Technical Account Manager in a fast growing company
  • Must be highly detailed-oriented
  • Must be a team-player and be able to work with cross-functional team

 

Our Perks:

  • Highly competitive compensation package (including 401K, comprehensive health/dental/vision package, paid parking) and opportunity to work for a fast growing digital marketing firm.
  • Laid-back office, casual attire. Jeans and a t-shirt always OK, though we have some pretty snappy dressers on this team. The choice is yours.
  • A culture we care about deeply. People should be happy in their jobs and lives. There is a balance to strike to achieve this, and we respect it.
  • You’ll receive a laptop (MacBook Pro) with appropriate software installed to complete your work.
  • Free healthy snacks & drinks.
  • Ergonomic desk options from top to bottom.
  • Oh, and did we mention the unlimited vacations?

How to apply:

Email cover letter and resume to: career AT visiture dot com (preferred method) with subject “Junior Technical Account Manager” or submit via Indeed.

Please, no phone calls about this job!

 

 

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Stephanie Bregman

Director Of Marketing

"Visiture has been an integral part of not only growing our business but helping to save our business during a time of crisis of switching over shopping cart platforms. They were able to help us stop the bleed and show us how we should properly look at data so that we can stay within our margins and spread our dollars out to other online advertising avenues that we hadn't tried before"