Support and Managed Services.

Support shouldn't stop at launch. Our team of experts become an extension of your brand, helping you make sure your eCommerce site is always running efficiently and effectively. We offer a range of support services that help you continue to grow your brand.

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Support and Managed Services.

Home | Services | Support & Managed Services

See What's Different About Working With Visiture.

Complete Managed Services to Keep Your Enterprise eCommerce Store Humming.

Handling the support and operation of your eCommerce store can consume a tremendous amount of time and technical resources. Visiture eases the burden and cost with end-to-end comprehensive services to fully manage your eCommerce platform.

Keep Selling Without the Stress.

Your growth and success relies on your store remaining operational. Our fully managed eCommerce services ensure your store stays up and running at all times with complete monitoring, user support, customer support and issue tracking and more.

Support & Mngd Services
eCommerce Site Support

eCommerce Site Support

Our team of technical experts, specializing in eCommerce, are on call and available to manage every aspect of your eCommerce environment. This includes product management, shipping, security checks and PCI compliance, and more.

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User Support

User Support

Our team is at the ready to support every administrative user behind the scenes, whatever their role, to eliminate bottlenecks and keep your operations flowing smooth from order placement through shipping.

Customer Portal

Customer Portal

Fully managed customer handling ensures that any customer issues are logged, tracked and resolved in a timely manner. Our support experts can work with onboard tracking and built-in CRMs or integrated 3rd party customer support platforms.

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24-7 Monitoring

24/7 Monitoring

Your customers can order at any time, and your site is operational around the clock, so our support team never sleeps. Our team, and our systems, monitor your eCommerce store 24/7 to catch issues and stay on top of problems as they arise.

Our Platform Specializations.

In our past 12 years working with eCommerce merchants, we’ve learned what it takes to grow leading brands’ online channels. And that starts with a sophisticated and agile platform to power it and a team who can manage that. Through the years, we’ve worked with countless platforms–from enterprise solutions to custom-cart instances–but time and time again, we find two reign supreme. That’s why we continue to immerse ourselves within the Magento and Shopify ecosystems. Our team specializes in these two platforms which allows our clients to see greater results from our services.

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As a member of the Shopify Plus Technology Partner Program since 2016, Visiture has become intimately familiar with the raw potential, efficiency and flexibility inherent in the Shopify Plus platform. Powering 40% of Visiture’s clients, we have utilized the agile nature of Shopify Plus to create outstanding results for brands across different verticals.

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Since 2013, Visiture has proudly been a Magento Solutions Partner, building and optimizing countless Magento stores for our clients. With over 16 Magento certifications on our award-winning team and 44% of our clients on the platform, we’re experts on building, optimizing and elevating custom Magento solutions, integrations and strategies.

What Our Clients Are Saying.

See what Spanx's eCommerce Technical Director said about working with Visiture.

See Our eCommerce Support Case Studies.

See how we helped Spanx replatform their eCommerce site to Magento 2.0 and increased their AOV by 28%.

See how we helped GranQuartz create a custom Magento eCommerce site with sophisticated pricing rules managed by Epicor.

Check out how we helped Scuf Gaming develop an advanced product-builder to allow for custom orders.

Monitor. Refine. Adapt.

Let Visiture Tackle Your eCommerce Monitoring. We Sweat the Small Stuff so You Don’t Have to.